I got a great new HP iPaq hw6945. I really like it. Finally my cell phone is attached to my contact file.
In order to connect to the web and still use this for work at the hospital, I need to install Symantec Antivirus for Handhelds. No big deal right?
I installed it with the ever patient IS guy watching. It didn’t work.
I have version 3.0 and simply need version 3.5.
I’ve spent virtually a third of the last 28 hours on the phone with India being bounced between customer service and tech support being told “not a problem” and that I need to talk to the other side.
- someone else,
- Ashley, and
I’ve even been sold the “right” version twice.
Both times it was the same 3.0 version that was wrong in the first place.
Is this what hell might be like?
[Update: I’m now talking to Jenny in Oregon. She’s being incredibly helpful. She’s even mentioned another way to get this…possibly…uh-oh. Gotta go.]
[Update to the update: JENNY’S MY HERO!! (She told me so. *grin*) But she is. I have a version that is working on my PDA and I’m ecstatic. Overjoyed. Stinkin’ psyched.]
Wonder if I could devise a way to call problem solvers like Jenny directly without all the middle-people…