Survey madness

Rarely does Starbucks tick me off. But they did today.

I got a flattering email inviting me to “apply” for their Passion Panel. Although it said “apply” most of the wording talked about what happen to me as a Passion Panel member so the survey step seemed a mere formality.

The survey was stupid.

I had to give them my address on the first page. With two phone numbers AND an email. (They sent me the invitation by email and I’d already registered with them. Why didn’t they just pre-populate those fields?!)

Then my “exact” birthdate. (It was MM/DD/YYYY so way say “exact”?)

The third screen REALLY irked me. “What is your exact age?” What a dumb question. Just have a programmer figure it out from the “exact” birthdate I just entered!!!

The fourth screen was what gender.

Next, race. I chose “white/caucasian.”

And then I got dropped like a hot potato. “Sorry, we’re looking for a different profile.”

Sort of a “sucks being you but thanks for all the personal data you gave us.”

I usually have great service with Starbucks but they REALLY dropped the ball on this one. *sigh*

Marc A. Pitman

Marc A. Pitman helps leaders lead their teams with more effectiveness and less stress. The author of "Ask Without Fear!®," he is the founder of The Concord Leadership Group and He's also the executive director of and an Advisory Panel member of Rogare, a prestigious international fundraising think tank. He is the husband to his best friend and the father of three amazing kids. And if you drive by him on the road, he’ll be singing 80’s tunes loud enough to embarrass his family! You can connect with him on Google+, on Twitter @marcapitman, and like "Ask Without Fear!" on Facebook. To get his free ebook on 21 ways to get board members engaged with fundraising, go to

This Post Has 3 Comments

  1. rich

    hmm I’d like to say “No comment”…but here I am making a comment.

    “Sorry, we’re looking for a different profile.”


  2. Marc

    How’d I know you’d be the first to comment? 🙂

  3. rich

    u smartie

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